TERMS & CONDITIONS | WHITSUNDAY WASTE SKIP BIN HIRE

WHITSUNDAY WASTE TERMS & CONDITIONS

Thank you for choosing WHITSUNDAY WASTE and supporting a local, family-owned small business. To ensure efficient and safe service, please review the following terms and conditions before engaging our services.

Thank you for choosing WHITSUNDAY WASTE and supporting a local, family-owned small business.

To ensure efficient and safe service, please review the following Terms and Conditions before engaging our services.

1. INTRODUCTION AND DEFINITIONS

1.1 “WW” means Petra 51 Pty Ltd (ACN 634 064 314) as trustee for Young Family Trust, trading as Whitsunday Waste Skip Bin Hire (ABN 93 491 018 371), its successors and assigns, or any person acting on its behalf with its authority.

1.2 “Bins” means all skip bins, associated equipment and accessories supplied on hire by WW to the Hirer and, where the context permits, includes any related services.

1.3 The Bins shall be as described in WW’s invoice, quotation, authority to hire or other work authorisation issued to the Hirer.

1.4 “Hirer” means the person(s), company, trust, partnership or other entity hiring Bins from WW, and:

(a) Where there is more than one Hirer, each is jointly and severally liable.

(b) Where the Hirer is a partnership, each partner is jointly and severally liable.

(d) Includes executors, administrators, successors and permitted assigns of the Hirer.

2. ACCEPTANCE OF TERMS AND CONDITIONS

Whitsunday Waste may update or revise these Terms and Conditions from time to time. Material changes, including updates to fees, services or policies, will be published on our website or otherwise communicated where reasonably practicable.

The Terms and Conditions applicable to a booking are those provided or made available to the Hirer at the time of booking, together with any subsequent changes expressly agreed to by the parties.

Changes to pricing or other material terms will not be applied retrospectively to existing confirmed bookings unless agreed with the Hirer or otherwise permitted by law.

3. BOOKING AND HIRE CONDITIONS

3.1 Bookings for delivery and/or collection of Bins may be made by telephone, email or text message to WW.

3.2 All bookings are subject to availability and confirmation by WW. Once confirmed, a booking constitutes an agreement between WW and the Hirer, subject to these Terms and Conditions and applicable consumer law.

3.3 By confirming a booking, the Hirer acknowledges and accepts these Terms and Conditions.

3.4 Bookings must include the Hirer’s full name, billing and delivery addresses, contact details, bin type, intended waste type and hire duration.

3.5 Non-account Hirers are required to pay the applicable hire charges and refundable holding deposit before delivery unless otherwise agreed in writing by WW. Electronic funds transfer (EFT) is the preferred payment method.

3.6 Where payment has not been received or an approved payment authorisation is unsuccessful, WW may delay or cancel delivery until satisfactory payment arrangements are made.

3.7 WW may decline or reschedule bookings based on operational, access, safety or logistical constraints.

4. PAYMENT TERMS

4.1 Commercial Account Customers

(a) Commercial account customers approved by WW will be invoiced in accordance with their agreed credit terms and applicable commercial pricing schedule.

(b) Unless otherwise agreed in writing, invoices are payable within seven (7) days from the date of invoice.

(c) Payment is to be made by direct deposit into WW’s nominated business bank account, unless an alternative method is approved.

(d) WW reserves the right to suspend services where an account becomes overdue, subject to applicable law and contractual obligations.

(e) WW may review, suspend or withdraw credit facilities in accordance with the applicable credit agreement.

4.2 Non-Account Customers

(a) Non-account customers are required to pay the applicable skip bin hire fee, fuel levy and refundable holding deposit prior to delivery unless otherwise agreed in writing.

(b) WW’s standard non-account hire rates are set out in its current pricing schedule or written quotation.

(d) WW may offer a discounted skip bin hire rate for qualifying payments made in full by EFT prior to delivery. Any applicable discount will be disclosed to the Customer before confirming the booking.

(e) Credit and debit card payments are accepted at WW’s standard published hire rates. No additional fee will be imposed solely because a Customer pays using an accepted credit or debit card.

(f) Waste disposal charges, fuel levies and any other applicable charges remain payable in accordance with these Terms and Conditions.

(g) WW reserves the right to delay or cancel delivery where payment has not been received or approved payment arrangements have not been met.

4.3 Pricing and Payment Processing

(a) WW’s published hire rates incorporate the ordinary administrative, operational and payment processing costs associated with providing its services.

(b) The applicable hire rate, any EFT discount and other charges capable of being determined at the time of booking will be disclosed before the booking is confirmed.

(c) WW reserves the right to review and amend its published pricing to reflect changes in operating expenses, administration costs, merchant processing expenses and other business costs.

(d) Revised pricing will apply to future bookings and services, subject to any existing contractual agreements.

4.4 Fuel Levy

WW reserves the right to apply a variable fuel levy to reflect fluctuations in fuel and transport costs.

The levy may apply to delivery, collection, exchange and other transport-related services.

The applicable fuel levy will be disclosed at the time of quotation or booking and appear as a separate line item on the invoice.

Additional fuel or transport charges arising from subsequent services will be advised where reasonably practicable before those services are provided.

5. HOLDING DEPOSIT AND WASTE DISPOSAL CHARGES

5.1 Initial Payment and Holding Deposit

At the time of booking, the non-account Customer agrees to pay:

(a) The applicable skip bin hire charge.

(b) Any applicable fuel levy or additional delivery charge.

Payment may be made by EFT or an approved credit or debit card.

5.2 Calculation of Final Disposal Charges

Final waste disposal charges are determined after the Bin has been collected, emptied and weighed at an approved disposal facility.

Charges are based on:

(a) The type of waste disposed of.

(b) The actual weight recorded at the facility’s weighbridge.

(d) WW’s administration and processing fee of 15% of the applicable disposal facility charges.

(e) Any applicable GST, additional handling costs, contamination charges or other charges authorised under these Terms and Conditions.

5.3 Application of Holding Deposit and Refunds

Following finalisation of disposal and associated charges:

(a) The applicable disposal and associated charges will be deducted from the Customer’s $400.00 holding deposit.

(b) Where the total charges are less than the holding deposit, the unused balance will be refunded within seven (7) business days after all charges have been finalised.

(d) Refunds relating to card payments will ordinarily be processed to the original card or by another lawful method agreed with the Customer.

(e) The Customer agrees to provide accurate bank account details where required for a refund.

(f) Where final disposal and associated charges exceed the holding deposit, the outstanding balance will be invoiced and is payable upon receipt unless otherwise agreed in writing.

(g) Where the Customer has provided valid card payment authorisation, WW may charge amounts properly payable under these Terms and Conditions to the nominated card, within the scope of that authorisation.

5.4 Payment Processing

WW’s standard non-account pricing incorporates ordinary payment processing and administration expenses.

Customers who qualify for an advertised EFT discount will receive that discount on the applicable hire charge.

No separate card payment surcharge will be imposed.

5.5 Unpaid Charges and Recovery of Costs

The Customer remains responsible for all properly incurred and payable charges arising under this Agreement, including:

(a) Outstanding hire or disposal charges.

(b) Additional services or charges authorised under these Terms and Conditions.

WW may seek payment of these amounts in accordance with the applicable payment arrangements and debt recovery provisions.

5.6 Card Payment Authorisation

Where a Customer elects to pay by card and provides a valid payment authorisation, WW may process the initial payment and any subsequently authorised charges arising from the hire.

Card details and payment information will be handled in accordance with applicable privacy and payment security requirements.

6. WASTE DISPOSAL FEES

6.1 General Disposal Charges

All waste deposited in WW skip bins is subject to applicable landfill, Council or other approved disposal facility charges.

These charges are additional to the skip bin hire fee and any applicable fuel levy.

WW applies a 15% administration and processing fee to the applicable waste disposal facility charges.

This fee covers the administrative and operational expenses associated with waste processing, including weighbridge reconciliation, invoicing, coordination, compliance, record keeping and associated handling requirements.

The administration and processing fee is separate from the skip bin hire fee and any applicable fuel levy.

GST will be applied where required by law.

6.2 Responsibility for Understanding Charges

(a) The Hirer is responsible for reviewing the applicable waste disposal charging arrangements before confirming the hire.

(b) WW can provide current Whitsunday Regional Council disposal rates upon request.

(c) Council disposal rates are published in the Council’s annual Fees and Charges Schedule and are also available from its official website.

(d) Council and other disposal facility charges may change from time to time. The applicable charges will be those in effect when the waste is disposed of, subject to any fixed price expressly agreed in writing.

6.3 Per-Tonne Charges

Waste disposal charges are generally calculated on a per-tonne basis according to waste classification, including general, green, construction and demolition, and commercial or industrial waste.

Final disposal charges are determined using the actual net weight recorded at the disposal facility’s weighbridge.

Where a facility imposes a minimum disposal charge or a separate item-specific fee, that charge will also apply.

6.4 Contaminated or Prohibited Waste

(a) If a Bin contains contaminated or prohibited materials, the Hirer is responsible for additional separation, handling, transportation, disposal or penalty charges incurred by WW.

(b) Any asbestos found in a Bin will incur a minimum additional charge of $3,000.00, together with applicable disposal, clean-up, remediation and regulatory costs, to the extent permitted by law.

(c) The Hirer must ensure waste placed in the Bin complies with all applicable environmental and waste disposal requirements.

(d) The Hirer is responsible for reasonable costs and liabilities incurred by WW arising from the Hirer’s disposal of contaminated or prohibited materials, except to the extent caused by WW’s own negligence or unlawful conduct.

6.5 Composition and Calculation of Disposal Charges

The final waste disposal amount payable by the Hirer will consist of:

(a) The applicable third-party disposal facility charges, including weighbridge, landfill, waste classification and item-specific fees.

(b) An additional 15% administration and processing fee calculated on those disposal facility charges.

(d) Any other charges arising under these Terms and Conditions, including additional handling, contamination or prohibited waste charges.

Example – Waste Disposal Calculation

Where the applicable disposal facility charge is $400.00:

Disposal facility charge: $400.00
Administration and processing fee (15%): $60.00
Subtotal: $460.00
Plus any additional GST applicable under the relevant tax treatment.

The above example is illustrative only and does not represent a fixed disposal price.

Final charges will depend on waste type, weighbridge weight, applicable facility rates and the prevailing charging arrangements.

7. SKIP PLACEMENT

7.1 WW will determine the final Bin position based on safe delivery and collection access.

7.2 Where the Hirer requests placement of a Bin within private property, the Hirer must identify any known hazards, underground services, unsuitable surfaces or access restrictions.

7.3 The Hirer must ensure the Skip Bin does not create a hazard to pedestrians, vehicles or public access areas.

7.4 The Bin must remain in its delivery position with unobstructed access for collection.

The Hirer must not move or permit the Bin to be moved without WW’s prior approval.

If the Bin is moved to a location preventing safe collection, the Hirer may be liable for:

(a) Additional retrieval costs.

(b) Extended hire fees arising from the delay.

The Hirer may also be responsible for reasonable costs incurred in returning the Bin to a safe collection position.

8. DRIVER SAFETY AND SITE ACCESS

8.1 The Hirer must ensure safe and unobstructed access for delivery and collection of the Skip Bin.

8.2 WW drivers will not be required to enter locations they reasonably consider unsafe, including areas affected by:

Soft or unstable ground.
Steep gradients.
Low overhead obstructions.
Restricted manoeuvring space.
Unstable surfaces.
Aggressive animals.
Persons behaving in a threatening manner.

8.3 If WW determines that access is unsafe, delivery or collection may be refused or rescheduled.

8.4 Reasonable additional costs arising from unsafe access, delays or aborted service attempts attributable to the Hirer may be charged to the Hirer.

9. ALLOWABLE WASTE

9.1 The Hirer:

(a) Must only place permitted waste materials in the Bin.

(b) Acknowledges that certain items, including tyres, mattresses and white goods, may be accepted by disposal facilities subject to additional charges and prior approval.

(c) Must not place putrescible waste, liquid waste, flammable, combustible, regulated, prescribed, hazardous or dangerous goods in the Bin.

(d) Must notify WW of any known or suspected contaminants before loading or collection.

10. WASTE RESTRICTIONS

Where a Bin contains prohibited or regulated waste, WW may refuse collection, require the Hirer to remove the material where it is safe and lawful to do so, or arrange appropriate removal and disposal at the Hirer’s expense.

The following items must not be placed in the Bin without WW’s prior written approval and confirmation that disposal is lawful and permitted:

Asbestos or asbestos-containing materials.
Batteries.
Fire extinguishers.
EPIRBs and personal alarms.
Explosives.
Flares.
Gas bottles or pressurised containers.
Liquids, including paints, chemicals, pesticides, herbicides and oils.
Neon or fluorescent tubes.
Putrescible waste, including food waste, human waste, soiled nappies and animal waste or carcasses.
Wet cement or concrete, unless WW has specifically approved suitable containment arrangements.

Additional charges may apply where prohibited or unsuitable materials are found in the Bin.

11. SKIP FILLING REQUIREMENTS

11.1 Skip Bins must only be filled to the top rim, referred to as the “water level”. Overfilling is not permitted.

(a) Materials loaded above the rim may be removed and left on site.

(b) The Hirer may be required to repack the Bin to a safe and compliant level. A $100.00 fee may apply where this requires additional attendance or handling.

11.2 The Hirer is responsible for loss, damage or injury arising from overfilling attributable to the Hirer, including materials falling from an overloaded Bin, subject to applicable law and WW’s own responsibilities.

12. DAMAGE AND RESPONSIBILITY

12.1 The Hirer is responsible for loss or damage to WW’s Bins caused by the Hirer or persons acting under the Hirer’s direction while the equipment is in the Hirer’s care.

12.2 Burning waste in a Bin is strictly prohibited. The Hirer will be responsible for reasonable cleaning, repair or replacement costs resulting from such damage.

12.3 The Hirer must not remove, deface or conceal identification markings or relocate the Bin without WW’s prior approval.

13. ADDITIONAL CHARGES

13.1 Overfilled Bins may require sorting, unloading or other corrective action to comply with safety and transport requirements. Additional charges may apply for services reasonably required.

13.2 Where a Bin has been dispatched or delivered and is subsequently cancelled or cannot be placed because of unsafe or inaccessible conditions attributable to the Hirer, WW may recover the reasonable cost of services already performed.

13.3 WW reserves the right to charge reasonable cleaning fees for contamination or excessive deposits of paint, plaster, granosite, wet concrete or other materials that damage or disfigure the Bin.

13.4 Where a Bin is used or relocated without approval, WW may arrange recovery or removal of the equipment and recover reasonable associated expenses, subject to lawful access requirements.

13.5 Additional travel charges may apply where delivery or collection exceeds the distance or travel time included in the quoted hire rate. WW will disclose applicable charges when confirming the hire wherever reasonably practicable.

13.6 Where safe or clear access is unavailable and the driver is required to wait, additional waiting charges may apply.

13.7 WW will take reasonable care when delivering and collecting Bins. The Hirer is responsible for damage attributable to the Hirer’s failure to disclose hazards or provide agreed safe access, except to the extent caused by WW’s negligence.

13.8 Additional hire charges may apply where collection cannot occur because of weather-related site conditions, subject to the circumstances and applicable law.

13.9 The Hirer may be responsible for damage to WW’s truck tyres resulting from the Hirer directing a driver over known hazardous objects or surfaces, except to the extent caused by WW’s negligence.

13.10 Additional Charges May Include:

(a) Restricted delivery charges.

(b) Excess retrieval fees where the Bin is not available for collection on the agreed collection date.

(d) Additional delivery or collection charges for specific dates or times outside WW’s normal operating schedule.

(e) Relocation fees where WW is required to return to a site to reposition a Bin after delivery.

(f) Waiting time charges where attendance exceeds the included 15-minute allowance, calculated at $165.00 per hour for additional time, as disclosed in the applicable pricing arrangements.

(g) Variable fuel levies in accordance with Clause 4.4.

(h) Waste disposal administration and processing fees in accordance with Clause 6.

Any additional charges must be reasonably incurred and consistent with the applicable quotation, pricing schedule and these Terms and Conditions.

14. FUTILE COLLECTION

A futile collection may occur where:

14.1 The Hirer fails to inform WW of circumstances that prevent or materially affect safe collection.

14.2 WW attends the nominated site but cannot safely access or retrieve the Bin because of conditions attributable to the Hirer.

Reasonable additional attendance, waiting or collection charges may apply in accordance with Clause 13.

15. DEFAULT AND DEBT RECOVERY

Where the Hirer fails to make payment in accordance with the agreed payment terms, WW reserves the right, subject to applicable law, to recover amounts properly due under this Agreement.

These may include:

(a) A late payment administration fee of $35.00 per invoice remaining unpaid after its due date, where applicable under the agreed terms and permitted by law.

(b) Interest on overdue amounts at 15% per annum, calculated daily from the applicable payment due date until payment is received, where lawfully recoverable.

(c) Reasonable debt recovery costs and legal expenses incurred in recovering outstanding amounts, to the extent recoverable under applicable law.

WW will not charge interest during an agreed payment period where payment is made on time.

16. LIABILITY

16.1 The Hirer is responsible for providing accurate information about site conditions, access, surfaces and underground services that may be affected by delivery or collection.

16.2 WW will take reasonable care when processing payments through third-party payment gateways but is not responsible for failures caused solely by independent third-party systems, except where liability cannot lawfully be excluded.

16.3 To the extent permitted by law, WW excludes liability for indirect or consequential loss, including lost profits, revenue or contracts.

16.4 Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law or any other law that cannot lawfully be excluded.

16.5 The Hirer acknowledges that skip delivery vehicles are heavy vehicles and may cause damage to unsuitable driveways, paving, paths, lawns, underground services, irrigation systems or other surfaces.

Where the Hirer requests placement on private property, the Hirer must disclose known hazards and accepts responsibility for damage attributable to unsafe site conditions or instructions supplied by the Hirer, except to the extent caused by WW’s negligence or breach of applicable law.

17. WEBSITE BOOKING TERMS

17.1 Online bookings through the Whitsunday Waste website are subject to these Terms and Conditions.

17.2 By completing an online booking, the Customer confirms that:

(a) The information provided is accurate and complete.

(b) They are authorised to make the booking.

17.3 The total amount payable for skip bin hire and associated services may include:

(a) The applicable standard or discounted hire fee.

(b) An applicable fuel levy or additional transport charges.

(d) Final waste disposal charges, calculated after collection, including WW’s 15% administration and processing fee and applicable GST.

(e) Other charges properly payable under these Terms and Conditions.

17.4 Non-account customers are required to pay the initial hire charges and holding deposit before delivery unless otherwise agreed in writing.

17.5 Final disposal costs will be calculated using the waste classification, actual weighbridge weight, applicable disposal facility fees and the 15% administration and processing fee.

17.6 Any unused portion of the holding deposit will be refunded in accordance with Clause 5.

17.7 Where disposal charges exceed the holding deposit, WW will invoice the outstanding balance or process an additional card payment where valid authorisation has been provided.

17.8 WW does not guarantee specific delivery or collection times. Requested dates are subject to operational availability and confirmation.

17.9 WW reserves the right to refuse or cancel an online booking where:

(a) Access is unsafe.

(b) The proposed waste type is not permitted.

(d) Operational constraints prevent service.

Any refund arising from cancellation will be assessed according to services already provided, these Terms and Conditions and applicable consumer law.

18. PRIVACY

18.1 WW collects, uses, stores and discloses personal information as reasonably necessary for bookings, service delivery, invoicing, payments, refunds, debt recovery and other lawful business purposes, in accordance with applicable privacy laws.

18.2 Where required, WW will obtain the Hirer’s consent before using personal information for direct marketing and will provide applicable opt-out options.

18.3 Customer bank account information supplied for refunds will be used only for legitimate payment and accounting purposes, subject to applicable legal requirements.

19. DISPUTE RESOLUTION

19.1 In the event of a dispute arising under these Terms and Conditions, WW and the Hirer agree to attempt to resolve the matter through good faith negotiations.

19.2 If the dispute remains unresolved after 14 days following written notice, either party may seek resolution through the Queensland Civil and Administrative Tribunal (QCAT), where the Tribunal has jurisdiction, or another appropriate court or dispute resolution body.

19.3 Nothing in this clause prevents either party from exercising rights or remedies available under law.

19.4 Filing fees, service fees and other debt recovery costs may be claimed only to the extent permitted by law or recoverable under an applicable order.

20. GOVERNING LAW

These Terms and Conditions are governed by the laws of Queensland, Australia.

Disputes will be dealt with by the courts or tribunals of competent jurisdiction, subject to applicable laws governing jurisdiction and consumer rights.

21. CHANGES TO TERMS

WW may review and amend these Terms and Conditions from time to time.

Updated terms will be published on the WW website or otherwise communicated where reasonably practicable.

Material changes, including pricing amendments, will apply to future bookings and services unless otherwise agreed or lawfully permitted under an existing agreement.

22. SEVERABILITY

If any provision is held to be invalid or unenforceable, that provision will be read down or severed to the extent necessary without affecting the enforceability of the remaining provisions.

23. NON-WAIVER

Failure or delay by WW in exercising any right or enforcing any provision does not constitute a waiver of that right unless expressly agreed in writing.

24. ENTIRE CONTRACT

These Terms and Conditions, together with the applicable quotation, booking confirmation, pricing schedule and any written variations, constitute the agreement between WW and the Hirer.

No additional terms proposed by the Hirer will apply unless accepted by WW in writing.

Nothing in this clause excludes rights or guarantees that cannot lawfully be excluded.

25. TERMINATION

WW may suspend or terminate services where the Hirer materially breaches these Terms and Conditions, fails to make payment, or where service cannot reasonably or lawfully be provided.

Any amounts properly payable for services already provided remain due, subject to applicable law.

ACKNOWLEDGEMENT

By confirming a booking with Whitsunday Waste, the Hirer acknowledges having been provided with, or given reasonable access to, these Terms and Conditions and agrees to the applicable hire arrangements.

These include:

The applicable skip bin hire fee and any advertised EFT discount.
Fuel levies and other disclosed transport charges.
The refundable holding deposit.
Waste disposal charges based on waste type and weighbridge weight.
The additional 15% administration and processing fee applied to disposal facility charges.
Applicable GST and other fees properly arising under these Terms and Conditions.

Whitsunday Waste may request a signed Service Request Form or other booking authorisation before delivery.

Terms & Conditions updated: 1 October 2026

Whitsunday Waste – ABN 93 491 018 371
Petra 51 Pty Ltd (ACN 634 064 314) as trustee for Young Family Trust